Info & Service center
Do you have any questions regarding your order on Natural-Kefir-Drinks.de web shop?
Our info centre provides the right answer to your questions.
Onlineshop related questions
The following provides an overview of the areas of your online shop.
Information about our website you can find here. Just click on the area you are interested in.
Product categories you can find here. Just click on the area you are interested in.
You can find the recommendations of our assortment in this area of our website. Just click on the area you are interested in.
You can find the products in your basket in this area of our website. Just klick on the symbol to get to your virtual basket.
Product related questions
-
What kind of culture is milk kefir
-
What kind of culture is water kefir
-
What kind of culture is kombucha
-
How is the quality monitored?
-
How does the Growing guarantee work?
-
Where do I find a tutorial for making milk kefir, kombucha, water kefir and ginger root beer?
What kind of culture is milk kefir?
This product is a living culture. It is neither fermented, a dried product nor a sterilized product. Furthermore we would like to inform you that the packed milk kefir beverage including the kefir grains is a foodstuff with a limited shelf life. The grains come through the transport duration without any problems. Even after a long period of transport the milk kefir grains will make the most delicious drink for you. Please unpack the kefir drink together with the grains immediately after receiving and make a new batch.What kind of culture is water kefir?
This product is a living culture. It is neither fermented, a dried product nor a sterilized product. Furthermore we would like to inform you that the packed milk kefir beverage including the kefir grains is a foodstuff with a limited shelf life. The grains come through the transport duration without any problems. Even after a long period of transport the milk kefir grains will make the most delicious drink for you. Please unpack the kefir drink together with the grains immediately after receiving and make a new batch.What kind of culture is kombucha?
This product is a living culture. It is neither fermented, a dried product nor a sterilized product. Furthermore we would like to inform you that the packed milk kefir beverage including the kefir grains is a foodstuff with a limited shelf life. The grains come through the transport duration without any problems. Even after a long period of transport the milk kefir grains will make the most delicious drink for you. Please unpack the kefir drink together with the grains immediately after receiving and make a new batch.How does the Growing guarantee work?
Due to the highest quality of our culture we guarantee a successful milk kefir, kombucha, water kefir and ginger root beer batch. We are extremely convinced of our culture so that we guarantee as follows: If you not successfully make your fermented drink with the help of our cultures we gladly deliver replacement for free.Where do I find a tutorial for making milk kefir, kombucha, water kefir and ginger root beer?
On our website www.Gesundheitsgeber.de you can find a detailed tutorial for making milk kefir, water kefir, kombucha and ginger root plant as well as many further useful hints.All about Kefir and Kombucha @ Youtube
Valuable Tipps and frequently asked questions around the cultures kombucha and kefir you will find on our youtube channel.
Visit us on Youtube - just click here and learn more
Order related questions
-
How do I order in the shop?
-
What is a customer account?
-
You have forgotten your password?
-
How can I order by Fax?
-
When will my order be processed?
How do I order in the shop?
At first you look in our online shop for your favourite products, that you would like to order. Click for the detail view and choose the desired quantity.
After that click on the button "add to cart" and automatically the product is added to your virtual basket.
Repeat this procedure as often you like.
If you added all desired products to your basket and click on the button "checkout".
If you added products to your basket that are currently not available - a warning will occur.
In this case please remove the product from the basket. Please contact us, for a specific delivery date for the currently unavailable product.
We produce living cultures and therefore it can happen that the culture is not "ready" grown. But we will find a quick solution, to provide quality usually associated with www.Natural-Kefir-Drinks.de.
Press the button "checkout"
Now you have the choice to log in to your existing customer account, to order as a guest (in this case no customer account is created) or to create a new customer account.
We show you the next necessary steps to create a new customer account. Please enter the necessary data. The "*" input field require necessary data, the rest is optional mention.
Press the button "....." to reach the next step "Shipment and Payment".
Here you can enter a differing delivery address, if you like.
If you have completed your input, press the "next" button.
Choose the desired method of payment. You can also send us a message if you want.
Please confirm that you have read and understood the withdrawal indoctrination and terms and conditions by clicking the checkbox.
Press the button "next"
Now you can see an overview about your order.
Please check your entries again.
If all data is correct, please confirm your order by pressing the button "....."
Now your order is complete.
You receive an order confirmation immediately after sending your order in your email account. You can print this confirmation.
What is a customer account?
If you order for the first time and register as a customer we automatically create a customer account with your data. This account simplifies your next visit on our website, because your data and orders are stored. In this way you do not need to re-enter your data for your next order. You can alter or delete your data at any time.
You have forgotten your password?
If you have forgotten your password then click during ordering process on "password forgotten" and enter your email or username. After that your receive a new password via email.
Please note that we can send the password only to the address you previously entered together with your password.
How can I order by Fax?
You can also conveniently order by Fax. Just download the fax order form, complete it and fax it to us.
When will my order be processed?
Of course your order is processed by us on entrance immediately. To ensure a satisfactory high quality of our cultures, it is important to keep the transportation duration as short as possible. For this reason we don't ship the cultures immediately before weekend. In this way we avoid unnecessary long transportation duration.
Shipping related questions
-
How is the product packaged?
-
Who delivers?
-
How much are the shipping costs?
-
When will the cultures be shipped?
How is the product packed?
The delivery of the cultures will be made in stable and food-safe plastic bags (bisphenol-A free). In this way a safe transport is assured.
Who delivers?
All shipping is made through Deutsche Post / DHL.
We ship our parcels goods carbon-neutral.
How much are the shipping costs
Germany
Free shipping at an order value of 35 Euro (only when shipping adress is within germany). You only pay 3,90 Euro forwarding charges for orders up to 35 Euro.
Europe
Free shipping at an order value of 120 Euro. You only pay 9,90 Euro forwarding charges for orders up to 120 Euro.
When will the kefir be shipped
To ensure a satisfactory high quality of our kefir and kombucha cultures, it is important to keep the transportation duration as short as possible. For this reason we don't ship the cultures immediately before weekend. In this way we avoid unnecessary long transportation duration.
Payment related questions
How can you pay on Natural-Kefir-Drinks.de?
Basically we offer different methods to pay your order. Besides payment in advance we offer Paypal, cash on delivery and buy on account.
Payment in advance
After receiving the order confirmation and the invoice number contained you can pay by payment in advance. As soon as the amount is credited to our account the goods will be sent out immediately.
Payment by Paypal
The mode of payment PayPal enables to you to pay in our online shop secure, fast and easy. The purchase amount is immediately transferred to our bank account. In this way you receive your goods even faster.
The only requirement for the payment with is to register on the paypal.com and create a customer account for free. Click her for more information about Paypal.
Paypal also offers as follows:
- payments by direct debit
- payments by credit card
Payment by invoice
After receiving the goods you can conveniently pay by invoice.
Questions regarding return and success
How can I return the goods at Natural-Kefir-Drinks.de?
We guarantee a successful batch with our cultures due to highest quality of our milk kefir, kombucha and water kefir cultures. If you can't successfully make your batch we will deliver a replacement for free.
Please don't hesitate to contact us via our contact form.
Questions regarding Security
-
Privacy notice
-
SSL-Encryption
SSL encryption
Your data will be transferred securely using SSL encryption and is consequently particularly well protected against access by third parties.
About us
" The time you don't take for your healty, you anytime have to take for your disease!"
(old Chinese saying)
Welcome to my online healthcare site!
My name is Petra Kriegener, I was born in 1959 and "healthy food" is my passion.
For decades we have concentrated on traditional herbalism and alternative healing methods. In the course of the years I developed a great enthusiasm for the ancient fermented drinks milk kefir, water kefir and kombucha.
The enjoyment of these legendary beverages makes an important contribution to a well-balanced nutrition and therefore increases your well-being.
I find it quite fascinating to make food in a traditional manner as in earlier times. Everyone can make these drinks at home with little effort. Freshly prepared you can benefit from a source of powerful enzymes in an easy and convenient way.
With little money you can make milk kefir just from ordinary milk; you can make from pure water sparkling water kefir and from tea fruity kombucha. All this will be made possible by the great power of those little helpers - millions of microorganisms but in particular not visible to the human eye.
Regrettably those original cultures more and more fall into oblivion. Today highly sugared ready-to-serve drinks with artificial flavours and preservatives dominate the market. For industry, it is essential that the drinks are cheap and as durable as possible.
That is the reason why the industry is not interested in natural beverages like milk kefir, water kefir and kombucha. There is just too little profit. Although it is possible to buy kefir and kombucha in ordinary stores but just the high heated ones.
During heating all precious microorganisms that make the drink actual so precious get killed.
I consider it my duty to make a valuable contribution to the preservation of those traditional kefir and kombucha cultures. In this way I want to ensure that everyone and every budget can afford this delicious probiotic drinks in future.
My Vision
I want to promote the health of human in a natural and sustainable way. This not only includes nutrition but also a consciousness in dealing with food and oneself. For this reason I want enthusing people making those delicious fermented drinks at home.
In order to achieve this I do the following:
-
I exclusively offer premium quality
-
I offer highest quality at reasonable prices
-
My products are checked regularly by a certified laboratory
My values
Honesty
Honesty - without exception - is the basis for all of my actions. Just like the saying: "The unpleasant truth is better than a lie." (Thomas Mann) This to me it is one thing above all others
Reliability
I keep my word. Only if your partners can depend on you harmony with each other is possible.
Behaviour of mutual respect and appreciation
I admire and respect you my fellow humans because this determines our daily actions and how we deal with one another.
Sustainability
The basis for a healthy human is a healthy environment. Both needs to be protected und therefore I direct my efforts. With regard to the manufacturing, packaging and shipping of my cultures and accessories I pay extreme attention to environmental compatibility and conservation of resources. So if you make your beverages at home you will save much money and a lot of time. This saves you money and preserves our environment.
Openness
I am certainly open to suggestions constructive criticism and of course praise. One can say anything as long as it is made in a reasonable and respectful manner.
My best wishes
Petra Kriegener